Independent repair, refurbishment & technical support
Something Not Working? Talk to a Product Specialist.
Having trouble with a Dyson, radio, antenna, two-way radio or other premium product? Call Restore Assist for troubleshooting, repair, refurbishment and replacement options.
- Talk to a person who knows the product
- No charge to describe the problem
- Repair it or replace it — your call
Independent repair, refurbishment and technical support for
- DysonVacuums & cordless
- SiriusXM & XM equipmentRadios, antennas, reception
- RadiosDAB, digital, AM/FM, internet
- AntennasTV & radio reception
- Two-way radiosSold, programmed & repaired
- Other premium productsTell us what you have
Brand names above identify the products we service and sell. Restore Assist is an independent business and is not affiliated with, endorsed by, sponsored by, or an authorised service provider for any of these manufacturers.
Three ways this ends well
We Help When Your Product Stops Working
Most calls resolve into one of these. We'll tell you honestly which one fits.
Diagnose
Talk to a product specialist and explain the problem in your own words.
Repair
Send your product to us for inspection and repair where that makes sense.
About repairs →Replace
Choose a professionally refurbished replacement if repair isn't practical.
Browse refurbished →What we support
Find help for your product
Pick a category to see the problems we see most often and what your options are.
Dyson
Vacuums and cordless models — power, charging, suction and battery problems.
Get Dyson help →SiriusXM / XM Equipment
Radios, antennas and reception issues on compatible equipment.
Get equipment help →Radios
DAB, digital, AM/FM and internet radios that won't power on or tune.
Get radio help →Antennas
Weak signal, no signal, missing channels and installation questions.
Get antenna help →Two-Way Radios
Network and DMR radios we sell, program and repair — plus help when one won't transmit.
See two-way radios →Other Products
Another premium product giving you trouble? Tell us what it's doing.
Get help →How it works
From problem to answer in one call
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Call Us
Tell us what is happening with your product. You don't need to know the cause.
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We Diagnose
A specialist walks through the symptoms with you and narrows down the likely issue.
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Choose Your Best Option
Troubleshooting, a repair, or a professionally refurbished replacement.
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Get Back Up and Running
Receive your repaired product or refurbished replacement.
The exact workflow, any diagnostic fee, repair pricing and return shipping arrangements are confirmed with you before anything is sent in.
Not sure what's wrong? That's the normal case.
You don't need a diagnosis before you call. Describe what the product is doing and we'll work it out together.
Why people call us
Why Customers Call Restore Assist
No awards, no badges, no invented statistics — just how we work.
Human product support
You reach a specialist who works through the problem with you, not an automated menu.
Practical troubleshooting
Plenty of issues turn out to be a filter, a setting or a connection. We check that first.
Repair-focused approach
We tell you when a repair makes sense — and when it honestly doesn't.
Professionally refurbished products
Inspected, repaired where needed, cleaned and function-tested before listing.
Clear condition information
Every refurbished listing states its grade, what was tested and what's included.
Warranty information on applicable products
Where a unit carries a warranty, the term is shown on its product page.
Prefer to write it down?
Get Help With Your Product
Calling gets you an answer fastest. If now isn't a good time, send us the details instead.
Fastest way to get an answer
Call a Product Specialist [PHONE_NUMBER]Common questions
What products does Restore Assist support?
We currently focus on Dyson products, SiriusXM and XM-compatible equipment, radios, antennas and two-way radios. We also take calls about other premium consumer products — if it's outside what we handle, we'll say so.
Do you sell products as well as repair them?
Yes. We sell professionally refurbished units across our support categories, and we sell two-way radios new, with a 12-month warranty and programming help included. We repair everything we sell.
Can I call if I don't know what's wrong?
Yes, and most people don't. Describe what the product is doing — or not doing — and a specialist will work through it with you.
Do you repair products?
Yes, where the model and the fault are within what our repair service covers. The call establishes whether that's the case before anything is shipped.
Do you sell refurbished products?
Yes. Refurbished stock is listed with its condition grade, what was tested, what's included and any applicable warranty. Availability varies by model.
Will you tell me if a repair isn't worth it?
Yes. If the repair approaches the cost of a comparable refurbished unit, or the product has several faults at once, we'll say so. Sometimes the honest answer is to keep using what you have.
Are your refurbished products tested?
Yes. Each refurbished unit is inspected, repaired where needed, cleaned and function-tested before it's listed. The specific tests performed are stated on the product page.
Do refurbished products include a warranty?
Where a warranty applies, the term is shown on that product's page. Some items are sold without a warranty, and those say so plainly. See our warranty page for what's covered.
Talk to Restore Assist
Tell us what's happening. We'll tell you what your options actually are.