Refund policy

This policy is a working draft and requires review and completion by the business, and where appropriate by legal counsel, before launch. Every value in [BRACKETS] is a placeholder that must be replaced with a real, verified value.

Returns

You may return eligible items within [RETURN_WINDOW] of delivery. To start a return, contact us on [PHONE_NUMBER] or support@restoreassist.repair with your order number before sending anything back.

Condition of returned items

Items must be returned in the condition in which they were supplied, with all accessories listed on the product page. Refurbished products are sold in a stated cosmetic condition; returns are assessed against that stated condition, not against a new-product standard.

Faulty items

Where an item is faulty on arrival or fails within its stated warranty period, contact us before returning it. Warranty terms for a given item are shown on that item's product page and explained on our warranty page.

Return shipping

Who pays return shipping depends on the reason for return. For a change of mind, return shipping is [CHANGE_OF_MIND_SHIPPING]. For a faulty item, return shipping is [FAULTY_ITEM_SHIPPING].

Refunds

Approved refunds are issued to the original payment method within [REFUND_PROCESSING_TIME] of us receiving and inspecting the returned item.

Non-returnable items

[NON_RETURNABLE_ITEMS]

Items sent for repair or trade-in

Products sent to us for repair are covered by our repair terms. Products sent for trade-in are covered by our trade-in terms. Neither is a purchase and neither is covered by this policy.

Contact

James Ernest Ecom Holdings LLC, 325 Bannermans Mill Rd, Richlands, NC 28574, USA. Phone [PHONE_NUMBER]. Email support@restoreassist.repair.