Free SiriusXM equipment support
SiriusXM Equipment Problem? Let's Diagnose It.
Antenna warnings, missing signal or a radio that won't respond — describe what you're seeing and a specialist will help you work out whether it's the antenna, the connection, the equipment or the setup. Equipment troubleshooting over the phone is free.
- Speak to a specialist, not a chatbot
- Free troubleshooting conversation
- Repair and refurbished replacement options
Restore Assist is an independent SiriusXM product repair, refurbishment and technical support business. Restore Assist is not affiliated with, endorsed by, or sponsored by SiriusXM.
Tell us the symptom
What is your SiriusXM Equipment doing?
Pick the closest match, or call and describe it in your own words.
Not sure which one fits? That's fine — most people aren't. Call and describe what you're seeing.
Before you replace it
Equipment support is not account or subscription support
It's worth separating two very different problems. Restore Assist helps with the hardware: the radio, the antenna, the cabling, the mounting and the reception path.
Anything to do with your account — activation, refreshing a signal to your radio, billing, plan changes or cancelling — is handled by the service provider directly, not by us. If that's what you need, contact SiriusXM through the official channels on their own website.
If you're not sure which of the two you've got, call us and we'll help you tell them apart.
- A 'Check Antenna' message usually points at the antenna, its cable or its connector
- Antenna placement and obstructions affect reception more than most people expect
- A damaged or pinched cable can fail intermittently and look like a radio fault
- Loose or corroded connectors are a common and inexpensive cause
- Activation and billing problems are account issues, not equipment faults
Guidance is limited to safe, external checks a product owner can carry out. We will not ask you to open a battery pack, work on exposed wiring, or bypass a safety mechanism. If a product shows heat, smoke, swelling or damage, stop using it and call us.
Still Having Trouble? Call Us.
Tell us the model and what it's doing. We'll explain your options — including when doing nothing is the right call.
Your options
What happens after the call
Every SiriusXM Equipment enquiry ends with a clear next step.
Diagnose
Talk to a product specialist and explain the problem in your own words.
Repair
Send your product to us for inspection and repair where that makes sense.
About repairs →Replace
Choose a professionally refurbished replacement if repair isn't practical.
Browse refurbished →Refurbished radios, antennas and equipment
If a repair isn't practical, a professionally refurbished unit may be the better route. Every listing states its condition grade, what was tested, what's included and what warranty applies.
Prefer to write it down?
Request help with your SiriusXM Equipment
Calling is faster, but if now isn't a good time, send the details and we'll come back to you.
Fastest way to get an answer
Call a Product Specialist [PHONE_NUMBER]SiriusXM Equipment questions we get a lot
Are you SiriusXM's support team?
No. Restore Assist is an independent business providing equipment support and refurbishment. We are not affiliated with, endorsed by, or sponsored by SiriusXM. For account, activation or billing matters, contact the service provider directly.
What does a 'Check Antenna' message mean?
It generally indicates the radio isn't getting what it expects from the antenna — which can be the antenna itself, the cable, the connector or the placement. A specialist can help you narrow it down.
Can you help if my radio has no signal at all?
Yes, for equipment and reception causes. If the cause turns out to be your subscription status, we'll tell you that so you can take it to the provider.
Can I get replacement equipment through you?
Where compatible refurbished equipment is available, yes. Availability varies.
Talk to Restore Assist
One call usually settles whether it's a fix, a replacement, or neither.