How it works
Problem. Call. Diagnosis. Solution.
The whole business runs on one idea: a short conversation with someone who knows the product beats guessing, and it beats replacing something that didn't need replacing.
The four steps
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Call Us
Tell us what is happening with your product. You don't need to know the cause.
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We Diagnose
A specialist walks through the symptoms with you and narrows down the likely issue.
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Choose Your Best Option
Troubleshooting, a repair, or a professionally refurbished replacement.
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Get Back Up and Running
Receive your repaired product or refurbished replacement.
Nothing is charged, shipped or committed to until you've agreed to it.
Where it can end up
Three possible outcomes
Which one applies depends entirely on your product and your fault. We'll tell you which.
Diagnose
Talk to a product specialist and explain the problem in your own words.
Repair
Send your product to us for inspection and repair where that makes sense.
About repairs →Replace
Choose a professionally refurbished replacement if repair isn't practical.
Browse refurbished →What to have ready when you call
None of this is essential — we can work it out on the call — but having it to hand makes the conversation faster.
- The brand and model, if you know it
- What the product is doing now, in your own words
- What it did before, and when that changed
- Any error message, warning light or unusual sound
- How it behaves on power and while charging
- Whether it's been repaired before
- Whether it's still under manufacturer warranty
Ready when you are.
Call and describe what's happening.