Other premium products
Another Product Giving You Trouble?
Our main focus is Dyson products, SiriusXM and XM-compatible equipment, radios and antennas — but we take calls about other premium consumer products too. If it's outside what we handle, we'll tell you that straight away rather than waste your time.
- Speak to a specialist, not a chatbot
- Free troubleshooting conversation
- Repair and refurbished replacement options
Restore Assist is an independent repair, refurbishment and technical support business. References to third-party brands are for product identification and compatibility purposes. Restore Assist is not affiliated with or endorsed by those brands unless explicitly stated.
Tell us the symptom
What is your Product doing?
Pick the closest match, or call and describe it in your own words.
Not sure which one fits? That's fine — most people aren't. Call and describe what you're seeing.
Before you replace it
What we can usually help with
The diagnostic questions that matter are similar across most premium consumer electronics and appliances: what changed, what it does now, what it did before, and how it behaves on power.
We're adding categories over time. Two-way radios are the most recent addition — we sell, program and repair them. Shark, Miele, premium appliances and audio equipment are the directions we're expanding in next.
Guidance is limited to safe, external checks a product owner can carry out. We will not ask you to open a battery pack, work on exposed wiring, or bypass a safety mechanism. If a product shows heat, smoke, swelling or damage, stop using it and call us.
Still Having Trouble? Call Us.
Tell us the model and what it's doing. We'll explain your options — including when doing nothing is the right call.
Your options
What happens after the call
Every Product enquiry ends with a clear next step.
Diagnose
Talk to a product specialist and explain the problem in your own words.
Repair
Send your product to us for inspection and repair where that makes sense.
About repairs →Replace
Choose a professionally refurbished replacement if repair isn't practical.
Browse refurbished →Prefer to write it down?
Request help with your Product
Calling is faster, but if now isn't a good time, send the details and we'll come back to you.
Fastest way to get an answer
Call a Product Specialist [PHONE_NUMBER]Product questions we get a lot
What if my product isn't in one of your categories?
Call anyway. If we can help, we will. If we can't, we'll say so directly instead of stringing you along.
Do you charge to talk through a problem?
The troubleshooting conversation is how we work out whether there's anything we can do for you. Any charges that would apply to a repair or evaluation are explained to you before you commit to anything.
Talk to Restore Assist
One call usually settles whether it's a fix, a replacement, or neither.