Radio repair & support
Radio Not Working? Talk to a Specialist.
DAB, digital, AM/FM, internet radios and premium audio equipment — describe the fault and we'll help you work out whether it's a setting, a signal problem, a power fault or something that needs repair.
- Speak to a specialist, not a chatbot
- Free troubleshooting conversation
- Repair and refurbished replacement options
Restore Assist is an independent repair, refurbishment and technical support business. References to third-party brands are for product identification and compatibility purposes. Restore Assist is not affiliated with or endorsed by those brands unless explicitly stated.
Tell us the symptom
What is your Radio doing?
Pick the closest match, or call and describe it in your own words.
Not sure which one fits? That's fine — most people aren't. Call and describe what you're seeing.
Before you replace it
Power, signal, or setting?
Almost every radio complaint sorts into one of three buckets, and they need completely different responses. Working out which bucket you're in is the fastest route to an answer — and it's usually a two-minute conversation.
- Power: no lights, no display, dead on batteries but fine on mains, or the reverse
- Signal: it powers up and tunes but reception is poor, drifting or absent
- Setting: wrong band, wrong source, muted output, or a station list that needs rescanning
- DAB specifically: a rescan is needed more often than people expect after transmitter changes
- Internet radios: the fault is often the network connection rather than the radio
Guidance is limited to safe, external checks a product owner can carry out. We will not ask you to open a battery pack, work on exposed wiring, or bypass a safety mechanism. If a product shows heat, smoke, swelling or damage, stop using it and call us.
Still Having Trouble? Call Us.
Tell us the model and what it's doing. We'll explain your options — including when doing nothing is the right call.
Your options
What happens after the call
Every Radio enquiry ends with a clear next step.
Diagnose
Talk to a product specialist and explain the problem in your own words.
Repair
Send your product to us for inspection and repair where that makes sense.
About repairs →Replace
Choose a professionally refurbished replacement if repair isn't practical.
Browse refurbished →Refurbished Radio options
If a repair isn't practical, a professionally refurbished unit may be the better route. Every listing states its condition grade, what was tested, what's included and what warranty applies.
Prefer to write it down?
Request help with your Radio
Calling is faster, but if now isn't a good time, send the details and we'll come back to you.
Fastest way to get an answer
Call a Product Specialist [PHONE_NUMBER]Radio questions we get a lot
My radio powers on but there's no sound. Is that repairable?
Frequently the cause is a source, mute or output setting rather than a hardware fault. We'll check the free explanations first.
Is an old radio worth repairing?
Sometimes yes, sometimes honestly not. It depends on the model, the fault and what a comparable refurbished unit costs. We'll give you the straight comparison.
Do you handle DAB reception problems?
Yes. DAB behaves differently to FM — a rescan or an aerial change resolves a good share of DAB complaints.
Can you supply a replacement radio?
Where refurbished stock is available. Every listing states condition, testing and warranty.
Talk to Restore Assist
One call usually settles whether it's a fix, a replacement, or neither.