These terms require review and completion by the business before launch. Values marked with brackets are placeholders.
1. Intake
A repair begins with a conversation in which you describe the fault. We confirm whether the product and fault fall within what we handle before you send anything.
2. Evaluation
On arrival the product is inspected and the actual fault identified. Where an evaluation or diagnostic fee applies, that fee is [DIAGNOSTIC_FEE] and is disclosed to you before you ship.
3. Estimate and approval
You receive an estimate for the work required. No repair is carried out and no charge is raised until you approve that estimate. You may decline.
4. If you decline
Where you decline the estimate, the product is returned to you. Return shipping in that circumstance is [DECLINED_REPAIR_RETURN_SHIPPING].
5. Turnaround
Turnaround depends on product, fault and parts availability. Estimated timescales given during the call are indications, not guarantees.
6. Unrepairable products
Where a product cannot be economically repaired we will tell you and set out the alternatives. Handling of unrepairable products is [UNREPAIRABLE_PRODUCT_POLICY].
7. Uncollected products
Products left with us after a decision are held for [UNCOLLECTED_PRODUCT_PERIOD].
8. Limitations
We do not carry out repairs that require bypassing a manufacturer safety mechanism. Where a product is unsafe to work on, we will decline and explain why.
9. Business details
Repairs are carried out by James Ernest Ecom Holdings LLC, 325 Bannermans Mill Rd, Richlands, NC 28574, USA.