Shipping policy

This policy is a working draft and requires review and completion by the business, and where appropriate by legal counsel, before launch. Every value in [BRACKETS] is a placeholder that must be replaced with a real, verified value.

Where we ship

We ship to [SHIPPING_DESTINATIONS].

Processing time

Orders are typically prepared for dispatch within [PROCESSING_TIME]. Refurbished stock is single-unit inventory, so an item is dispatched only after its final quality check.

Delivery times and costs

Available services, costs and estimated delivery windows are shown at checkout. Estimates are provided by the carrier and are not guarantees. Current options: [SHIPPING_OPTIONS_AND_RATES].

Tracking

Tracking details are emailed when your order is dispatched.

Damaged or missing deliveries

If a parcel arrives damaged, keep the packaging and contact us on [PHONE_NUMBER] within [DAMAGE_REPORT_WINDOW] of delivery.

Sending a product to us

Do not ship a product to us for repair or trade-in before speaking to us. We need to confirm we handle your model and fault, and advise how to package it. Our intake address is [REPAIR_INTAKE_ADDRESS].