Independent Dyson repair & support
Dyson Not Working? Let's Figure It Out.
Tell us what your Dyson is doing, and our product specialists can help you troubleshoot the issue and explain your repair, replacement, or refurbished options.
- Speak to a specialist, not a chatbot
- Free troubleshooting conversation
- Repair and refurbished replacement options
Restore Assist is an independent Dyson product repair, refurbishment and technical support business. Restore Assist is not affiliated with, endorsed by, or sponsored by Dyson.
Tell us the symptom
What is your Dyson doing?
Pick the closest match, or call and describe it in your own words.
Not sure which one fits? That's fine — most people aren't. Call and describe what you're seeing.
Model support
Which Dyson model do you have?
Common problems and options vary by model. If yours isn't listed, we can still help.
Before you replace it
A lot of Dyson faults aren't faults
Cordless Dyson vacuums are designed to shut themselves down when something is restricting airflow or when the battery can no longer hold a useful charge. That protective behaviour is often mistaken for a broken machine.
Before you replace anything, it's worth ruling out the cheap explanations. A specialist can talk you through these on the phone in a few minutes.
- Filters that need washing or are still damp from the last wash
- A blockage in the wand, bin inlet or cleaner head
- A clogged or hair-wrapped brush bar
- A charger or dock that isn't delivering power
- A battery at the end of its service life rather than a failed machine
- Warning lights that indicate a specific condition, not a general fault
Guidance is limited to safe, external checks a product owner can carry out. We will not ask you to open a battery pack, work on exposed wiring, or bypass a safety mechanism. If a product shows heat, smoke, swelling or damage, stop using it and call us.
Still Having Trouble? Call Us.
Tell us the model and what it's doing. We'll explain your options — including when doing nothing is the right call.
Your options
What happens after the call
Every Dyson enquiry ends with a clear next step.
Diagnose
Talk to a product specialist and explain the problem in your own words.
Repair
Send your product to us for inspection and repair where that makes sense.
About repairs →Replace
Choose a professionally refurbished replacement if repair isn't practical.
Browse refurbished →Refurbished Dyson options
If a repair isn't practical, a professionally refurbished unit may be the better route. Every listing states its condition grade, what was tested, what's included and what warranty applies.
Prefer to write it down?
Request help with your Dyson
Calling is faster, but if now isn't a good time, send the details and we'll come back to you.
Fastest way to get an answer
Call a Product Specialist [PHONE_NUMBER]Dyson questions we get a lot
Can I call Restore Assist if I don't know what's wrong with my Dyson?
Yes. Describe the symptoms — when it happens, what you hear, what the lights do — and a specialist will guide you on the next step.
Can you repair Dyson products that are out of warranty?
Where our repair service supports the applicable model and issue, you can request an evaluation. The call establishes whether that's the case.
Can I buy a refurbished replacement instead of repairing mine?
Yes, where refurbished inventory is available for your model. We'll tell you honestly if repairing what you own is the better value.
Is a battery problem worth fixing?
It depends on the model, the age of the machine and its overall condition. That comparison is exactly what the call is for.
Are you Dyson's official service centre?
No. Restore Assist is an independent repair and refurbishment business. We are not affiliated with, endorsed by, or sponsored by Dyson.
Talk to Restore Assist
One call usually settles whether it's a fix, a replacement, or neither.