Terms of service

This policy is a working draft and requires review and completion by the business, and where appropriate by legal counsel, before launch. Every value in [BRACKETS] is a placeholder that must be replaced with a real, verified value.

1. About these terms

These terms govern your use of this website and any purchase you make from it. The site is operated by James Ernest Ecom Holdings LLC trading as Restore Assist, 325 Bannermans Mill Rd, Richlands, NC 28574, USA.

2. Independence from manufacturers

Restore Assist is an independent repair, refurbishment and technical support business. References to third-party brands on this site are used solely to identify the products we service or sell. Restore Assist is not affiliated with, endorsed by, sponsored by, or an authorised service provider for any manufacturer, unless that is explicitly stated on the applicable page.

3. Support and troubleshooting

Guidance given by phone or on this site is provided in good faith based on the information you give us. It is general technical guidance, not a warranty that a fault can be resolved, and it does not replace a physical inspection. You remain responsible for deciding what to do with your property.

4. Safety

We do not provide instructions for hazardous repairs. Do not open battery packs, work on exposed wiring, or bypass safety mechanisms. If a product shows signs of overheating, smoke, swelling or physical damage, stop using it.

5. Products

Refurbished products are pre-owned and are sold in the condition described on their product page. We aim to describe condition accurately, including known defects. Product images may be illustrative of the model; where a listing shows the actual unit, it says so.

6. Pricing and availability

Refurbished stock is generally single-unit inventory and availability changes. We may correct pricing or description errors and may cancel an affected order with a full refund.

7. Repair and trade-in

Repairs are governed by our repair terms and trade-ins by our trade-in terms.

8. Warranty

Warranty coverage, where offered, is set out on the product page and on our warranty page.

9. Limitation of liability

[LIMITATION_OF_LIABILITY_CLAUSE — requires legal review; consumer-protection law limits what can be excluded and this varies by state]

10. Governing law

These terms are governed by the laws of [GOVERNING_LAW_STATE], and disputes are subject to [DISPUTE_RESOLUTION_TERMS].

11. Contact

support@restoreassist.repair / [PHONE_NUMBER].