Customer information
Warranty
What warranty coverage applies to products purchased from Restore Assist, and how to make a claim.
Warranty terms vary by product. The warranty period that applies to a specific item is shown on that item's product page. Where a product is sold without a warranty, its page says so.
The detailed terms below still need to be confirmed by the business before launch. Placeholders mark every value that requires a real decision.
What is covered
Where a warranty applies to a refurbished product, it is intended to cover functional failure of the product under normal domestic use during the stated warranty period.
- Functional failure of the product under normal use
- Faults present at the point of delivery
- Components replaced by us during refurbishment, for the stated period
What is not covered
- Cosmetic wear consistent with the stated condition grade
- Consumable items such as filters and belts, unless faulty on arrival
- Damage caused by accident, misuse, liquid ingress or unauthorised repair
- Normal battery capacity decline over time
- Products where the fault results from continued use after a fault was evident
How to make a claim
Contact us before returning anything. We'll confirm whether the fault is covered and explain how to package and send the product.
Have your order number and a description of the fault ready.
Return and shipping procedure
Who pays return shipping on a warranty claim, and the return window that applies to a change of mind, are set out in our refund and shipping policies. These values are configured by the business and are not assumed here.
Questions about warranty on a specific product?
Ask before you buy — we'll tell you exactly what that unit carries.